TIS Feedback process

Feedback process

Technology and Information Services (TIS) is the support service responsible for managing the IT Infrastructure, the Charles Seale Hayne Library, the Service Desk and Academic Support Services.

We value your feedback to inform our decision-making and develop our services. We are committed to reviewing feedback to continuously improve service delivery, in accordance with Plymouth University’s policies and procedures.

We define:

  • Feedback as any verbal or written expression of experience related to TIS equipment, services or staff.
  • Complaint as an expression of dissatisfaction made to, or about our department that is associated with our services or the staff responsible for the delivery and support of those services.


Providing Feedback

Any feedback you provide will be treated confidentially and will only be disclosed to those who need to see it for the purposes of dealing with your enquiry.   

For further information, please see the attached Feedback Policy and ‘How we handle feedback’ document.

We encourage you to provide your contact details so that we can fully investigate any issues. We undertake to respond to all feedback promptly and within a maximum of 10 working days.

There are a number of ways you can submit feedback: