1. Business Software

Service Category: Separate Business and Specialist Software

 

Service

Description

 

HR Applications

 

Self-Service HR applications are available to enable both staff and managers to maintain information via a network browser relating to personal and team data, payroll, absence, leave booking and vacancies.

 

Financial Applications

 

 We support a range of financial software services to deliver the capability for University financial management requirements such as purchasing, reporting, insurance, taxation, income, accounting, billing, planning, forecasting, costing and payroll.

 

Student Administration Applications

 

 Student Administration Applications support the key business processes associated with the administration of students. This covers the lifecycle of students from enquiry to alumni.

Assessment Applications

 

 Provision of a managed suite of assessment applications to measure students learning, skills, knowledge and understanding throughout their University life.

 

Student Coursework Receipting Services

 

 Service by which faculties receive completed student module coursework assignments prior to submission deadlines, records time of receipt and which notifies the student of submissions receipt.

Timetabling and Room Booking Services

 

 Services to facilitate the scheduling and management of student events throughout the academic year. The output from this is made freely accessible to enhance the student experience.

Student Relationship Management Services

 

 Applications to enable effective management of the relationship between the University and the Student. These services act to gather information about student life and their achievements and interactions with the University. They act to provide information about the student experience and the opinion of the University environment.

Specialist Software Services

 

 Provision of specialist academic and business software to PCs across the University.
1.1. Specialist Software Services

Specialist Software Services

 

Description:

Provision of specialist academic and business software to PCs across the University.

 

Summary:

For centrally purchased software, the service provides procurement, distribution, renewal and maintenance of specialist software (usually academically focused).

For faculty purchased software the service provided covers distribution, management and basic support of the software, with specialist support either provided by the academic and/or technical staff within the faculty or via the vendor.

 

Support:

We encourage staff and students to report issues and ask for services online via:    itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588 Monday-Friday.

 

Service Owner:

Head of Service Management   

 

Related Services:  

Desktop and Laptop Services

Software Services

Open Access Computing

HR Applications

Financial Applications

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services

Student Relationship Management Services

Service Components:

EDINA DigiMap

MATLAB

SolidWorks

DataStream

Buildings Access Control System (BACS)

First Steps

Lucidchart

QSR Nvivo

Xerte

TextHelp Read & Write Gold

Dynistics Active Dashboards

Diving and Sailing Records Service

EnergyWise

Teleform

Qualtrics (Online Survey Tool)

ISIS Sentry (Library Access)   

LADS

Hess Pro T

Minitab

University Wide Software Support

 

1.2. Student Relationship Management Services

Student Relationship Management Services

 

Description:

Applications to enable effective management of the relationship between the University and the Student. These services act to gather information about student life and their achievements and interactions with the University. They act to provide information about the student experience and the opinion of the University environment.

 

Summary: 

The principal Relationship Management Service is Salesforce CRM, a dedicated University wide application which is used to manage student information for the entire University inclusive of all students, faculties, schools and partner colleges. It encompasses student information from enrolment and initial records, through the student life and capture information about student enquiries.

The Higher Education Achievement Report (HEAR) provides information on student attainment, academic work and extra-curricular achievements. For more information:

The HEAR

Surveys are an invaluable means to gather information on student opinion and the University promotes the National Student Survey (NSS) and the Student Perception Questionnaire (SPQ). These are provided on an annual basis and the University releases statistics showing the relative year-by-year participation by its students. The following link provides more information:

The Student Voice

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1800 hours*

 

We encourage staff and students to report issues and ask for services online via:     itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to Salesforce CRM.

 

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Solution Delivery   

 

Related Services:  

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services 

 

 

Service Components:

Higher Education Achievement Record (HEAR)

Salesforce CRM

Awards and Certificates Service

Titanium Schedule Counselling

Student Survey – NSS SPQ

 

1.3. Student Coursework Receipting Services

Student Coursework Receipting Services

 

Description:

Service by which faculties receive completed student module coursework assignments prior to submission deadlines, records time of receipt and which notifies the student of submissions receipt.

 

Summary: 

A system for the collection of manually handed-in coursework submissions by students to their faculty office. This system is electronic by means of a barcode scanning system which reads the student ID card identity and a barcode reference for the materials which are submitted. This system automatically reads the exact date and time of receipt and sends a confirmatory email to students.

Students may enquire further about this service from their Faculty office or module tutors.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via:     itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management 

 

Related Services:

HR Applications

Financial Applications

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services

Student Relationship Management Services

Specialist Software Services

 

Service Components:

CourseWork Receipting System (CWS)

Student Coursework Service

 

1.4. Financial Applications

Financial Applications

 

Description:

We support a range of financial software services are provided to support the University financial management processes.

 

Summary:   

We support a range of financial  software services to deliver the capability for University financial management requirements such as purchasing, reporting, insurance, taxation, income, accounting, billing, planning, forecasting, costing and payroll.

The principal service is Agresso which is shared across the University faculties and service departments for purchasing transactions and invoicing but there are numerous other services which support specific financial processes – see service components below for a listing.

For information relating to Agresso use the following link:

Agresso Accounting Information System

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via:    itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

We offer 24 hour support for disruption to Agresso

 

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management

 

Related Services:  

HR Applications

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services

Student Relationship Management Services

Specialist Software Services

 

Service Components:

Accounting Services

Online Fees - ePayments

Account Code Translater Service

eStore Service

WebAgresso

Payroll Services

eMarketplace 

 

1.5. Timetabling and Room Booking Services

Timetabling and Room Booking Services

 

Description:

Services to facilitate the scheduling and management of student events throughout the academic year. The output from this is made freely accessible to enhance the student experience.

 

Summary: 

For Staff:

For University academic, technical and administrative staff this service enables the submission of Module Delivery Sheets and advanced room booking requests. Each school will submit requests to a timetabling unit for the annual scheduling of the student calendar for events such as classes, seminars, lectures and exams. The room booking system covers all rooms including laboratories, studios and field based locations for eventual inclusion for the online student timetable.

For further information:

Timetabling and Room Booking

A staff room online booking service is available for non-teaching activities.

Web Room Bookings

Library study room booking is also available with room space options for 1,2, 4, 8 or 12 persons.

Library Study Room Booking

For Students:

There is access a full academic year schedule via web browser or mobile device using ‘MyTimetable’. This application shows all activities associated with enrolled modules.

The following link to the University website relevant details

Timetables

Exam Timetables


Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*
We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk
Alternatively, support can be contacted on 01752 588588
Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.


For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.


We offer 24 hour support for disruption to the Timetabling and Room Booking Services

For further information on support use the following hyperlink:

TIS Self-Help


*excluding Bank Holidays and other University occasional holiday dates

 

Service Owner:

IT Support Manager

 

Related Services:  

HR Applications

Financial Applications

Student Administration Services

Assessment Applications

Student Coursework Receipting Services

Student Relationship Services

Specialist Software Services

 

Service Components:

Timetabling Service

Module Delivery Sheets (MDS)

Syllabus Plus

Room Booking Service

 

1.6. Assessment Applications

Assessment Applications

 

Description:

Provision of a managed suite of assessment applications to measure students learning, skills, knowledge and understanding throughout their University life.

  

Summary: 

Assessment applications are a set of tools available for the assessment of both staff and students, where the user has the ability to check, assess, collate or submit depending on the tool applied. They can be used both offline and online allowing the user to utilise the tools from any location.   

For more information use the following links:

Turnitin

Question Mark Perception Blog

Statement of Results

PSDM ADB

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to Question Mark Perception (QMP) - see Service Components below.

For further information on support use the following hyperlink:

IT Self Help Article for QMP

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management

 

Related Services:  

HR Applications

Financial Applications

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services

Student Relationship Management Services

Specialist Software Services

 

Service Components:

Turnitin

e-Assessment

Assessment Database Service (ADB)

MarkBook

Extenuating Circumstances (ECS)

Statement of Results

 

1.7. Student Administration Applications

Student Administration Applications

 

Description:

Student Administration Applications support the key business processes associated with the administration of students. This covers the lifecycle of students from enquiry to alumni.

 

Summary: 

Student Administration Applications are used by administrative staff, academic staff and students to support efficient administrative processes that assist both students and staff in relation to student records and information. 

What do we do:

  • Design, development and ongoing support of bespoke applications
  • Implementation and support of third-party applications
  • Monitoring, maintenance and enhancement of the application portfolio
  • Project management and implementation of projects relating to this service
  • Identification of opportunities for IT solutions to streamline business processes
  • Provision of consultation to staff in administrative and service departments to analyse requirements and advise on technical solutions
  • Development and support of required interfaces, including those providing management information and reports
  • Security, user rights management and compliance with information-related legislation
  • Compliance with requirements of external bodies: UCAS, GTTR and HESA
  • Diagnosis and resolution of incidents relating to this service

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to Online Enrolment (OLE), Unit-E and the Accomodation Services (see Service Components below).

For further information on support use the following hyperlink:

IT Self-Help

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management

 

Related Services:  

HR Applications

Financial Applications

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services

Student Relationship Management Services

Specialist Software Services

 

Service Components:

Accommodation Services

Admissions Events Online (AEO)

Online Enrolment (OLE)

Student Placements

ARC POPPI and POW

UNIT-e (Student Records)

Research Students Tracking Service

S3 Attendance Monitoring

PGR eLog

Award Certificate (AWS)

e@pplicant 

 

1.8. HR Applications

HR Applications

 

Description:

Self-Service HR applications are available to enable both staff and managers to maintain information via a network browser relating to personal and team data, payroll, absence, leave booking and vacancies.

 

Summary:  

Midland Trent is a human resources management software package and includes the following

Manager Self Service is provided via the web-based ITrent HR system and allows managers access to relevant personal and employment/contractual information for the employees who report to them. Managers can also consider holiday/TOIL requests, authorise overtime/additional hours and manage sickness absence. Manager Self Service is is accessed via:

iTRENT

Employee Self Service is available to all staff and is an efficient way of checking and updating your personal information and streamlining important processes such as, booking holiday, learning events/courses, viewing payslips and absence details as well as submitting claims for additional hours/overtime. Employee Self-service is accessed via:

HR Service

Web Recruitment is the service enabling staff/students and external people to view, current vacancies and apply. Web Recruitment is available to access via the following link below:

Web Recruitment

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

We offer 24 hour support for disruption to iTrent (see Service Components below)

For further information on support use the following hyperlink:

IT Self Help

 

*excluding Bank Holidays and other University occasional holiday dates.

Service Owner:

HR Operations and Systems Support Manager

 

Related Services:  

Financial Applications

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services

Student Relationship Management Services

Specialist Software Services

 

Service Components:

iTrent

Employee Self-Service (ESS)

Management Self-Service (MSS)

Staff Profile PPP

Health and Safety e-Learning

Web Recruitment

Occupational Health Appointments Service

International Students

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