1. Desktop Computing Services

Service Category: Desktop Computing Services

Service

Service Description

Staff Desktop and Laptop Services

 

Provision of a managed networked desktop or laptop computing device, Windows or Apple Mac. Configured with a current, standard, operating system, applications, accounts, and settings.

Student Computing

 

Computing facilities for students at the Plymouth campus which are provided in open access areas, teaching rooms and laboratories. Rooms are equipped with managed, networked desktop computing devices, Windows or Apple Mac. Some areas have space for use with user’s own laptops.

Software Services

 

Known as the University Wide Software Service (UWSS), Plymouth University maintains a collection of all of centrally-distributed applications. Each year, this service is reviewed and updated to ensure it continues to meet the University’s needs.
1.1. Student Computing

Student Computing

Description:

Provision of computing facilities for students at the Plymouth campus which are offered by dedicated student IT areas under 'Open Access', plus teaching rooms and laboratories which offer additional access. These rooms are equipped with managed, networked desktop computing devices, both Windows or Apple Mac. Some areas have additional space for use with user personal laptops.

 

Summary:

Windows 10 OS and AppleMac OS computers are available for all students on campus on a first-come basis and these provide open access to a wide variety of software packages and, through the student portal, to the internet, email, on-line databases and journals, and learning materials. 

Teaching rooms and computer labs/studios can used for student computing when not booked for teaching.

Further information on facilities can be found here:

IT Open Access

The main open access areas are:

  •   Level 1 of the Babbage Building Open 08:00 - 22:30. 
  •   Library Level 0 Open Access Computing Area is open 24 hours a day all    365 days per year

To ensure all computers have the latest software and security patches we shut down the computers in stages between 00:00 and 06:00 every weekend

Access to facilities in other areas are subject to teaching, event booking and local building policies.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online viaitselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours (term-time), telephone calls are transferred to an out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour (term-time) Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Library & Digital Services

 

Related Services:

Student Printing, Photocopy and Document Scanning Service

Network Management Services

 

Service Components:

PlymDesk Windows Computer Service

PlymMac AppleMac Computer Service

Windows 10 Student Service 

 





1.2. Staff Desktop and Laptop Services (Windows and Mac OS)

Staff Desktop and Laptop Services (Windows and Mac OS)

Description:

Provision of a managed networked desktop or laptop computing device, Windows or Apple Mac. Configured with a current, standard, operating system, software applications which includes anti-virus and anti-spyware protection, plus authentication via accounts and settings.

 

Summary: 

Staff may request an option comprising Windows 7 Operating System based desktop or workstation, a choice of 2 Windows laptops, an Apple Mac Pro, iMac, or a choice of 2 MacBooks. The devices have been selected to meet a range of business needs. Upgrade to Windows 10 is planned for late 2017 onwards.

TIS centrally manage with patches and software updates remotely applied to ensure current, secure software is being used. This provides a consistent and secure computing environment for you to use.

Core software distributed includes Office, and security software, a full list including Apple Mac applications can be found here: 

University Wide Software Service (UWSS)

Equipment information is here:

Requesting new, changing or replacing existing equipment      

These requests normally take between 5 and 10 working days to fulfil.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online viaitselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Support Manager, TIS

 

Related Services:

Staff Printing, Photocopy and Document Scanning Service

Open Access Student Computing

Software Services

Network Management Services

 

Service Components:

PlymDesk Windows Computer Service

PlymMac AppleMac Computer Service

 

1.3. Software Services

Software Services

Description:

Available only to staff and academics.

Known as the University Wide Software Service (UWSS), Plymouth University maintains a collection of all of centrally-distributed applications.  Each year, this service is reviewed and updated to ensure it continues to meet the University’s needs.

Software in UWSS is classified under two categories:

Core Software – General purpose software, not specific to a particular subject area or user group; examples are Microsoft Office Word and Adobe Reader. Core software is available on all systems and support is provided by Technology and Information Services (TIS).

Specialist Software - Software for teaching or other specific purposes.

This software is typically provided for a particular faculty or school, and is often only available in designated locations.

Further details about this service can be found here:

The University Wide Software Service (UWSS) 

Details of the deadline for software change requests can be found on the page linked above.

Appropriately licensed common software is available via Software Center, see:

How to install a program using Software Center

Requests for software to be packaged:

Software to be distributed to teaching labs and open access areas are batched and scheduled for a twice yearly release. Contact Support to log a request.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to an out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management

 

Related Services:

Desktop and laptop Services (Windows and Mac OS)

Open Access Student Computing

 

Service Components:

Software Deployment and Patching Service

Work at Home

University Wide Software Support