HomeHome Most Helpful TopicsMost Helpful Topics
RSS Feeds
DrillDown Icon Contents
DrillDown Icon Library & IT Self-Help
DrillDown Icon Menu
DrillDown Icon Online Resources
DrillDown Icon Library and Digital Support
DrillDown Icon IT Services
DrillDown Icon IT Service Catalogue
DrillDown Icon Desktop Computing Services
DrillDown Icon Student Computing
DrillDown Icon Staff Desktop and Laptop Services (Windows and Mac OS)
DrillDown Icon Software Services
DrillDown Icon Telephony and Voice Communications
DrillDown Icon Printing, Photocopy and Document Scanning
DrillDown Icon Teaching, Learning Technology and Research
DrillDown Icon Collaboration, Communications and Email Services
DrillDown Icon Web Services
DrillDown Icon Connectivity, Servers and Storage
DrillDown Icon Audio-Visual and Media Management
DrillDown Icon Accounts, Passwords and Computer Security
DrillDown Icon Advice, Support, Guidance and Training
DrillDown Icon Business Software
DrillDown Icon Digital Learning Environment (DLE)
  EMail This ArticlePrint PreviewPrint Preview Current Article/Category with all Sub-Articles/Sub-Categories
 
Software Services

Software Services

Description:

Available only to staff and academics.

Known as the University Wide Software Service (UWSS), Plymouth University maintains a collection of all of centrally-distributed applications.  Each year, this service is reviewed and updated to ensure it continues to meet the University’s needs.

Software in UWSS is classified under two categories:

Core Software – General purpose software, not specific to a particular subject area or user group; examples are Microsoft Office Word and Adobe Reader. Core software is available on all systems and support is provided by Technology and Information Services (TIS).

Specialist Software - Software for teaching or other specific purposes.

This software is typically provided for a particular faculty or school, and is often only available in designated locations.

Further details about this service can be found here:

The University Wide Software Service (UWSS) 

Details of the deadline for software change requests can be found on the page linked above.

Appropriately licensed common software is available via Software Center, see:

How to install a program using Software Center

Requests for software to be packaged:

Software to be distributed to teaching labs and open access areas are batched and scheduled for a twice yearly release. Contact Support to log a request.

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to an out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management

 

Related Services:

Desktop and laptop Services (Windows and Mac OS)

Open Access Student Computing

 

Service Components:

Software Deployment and Patching Service

Work at Home

University Wide Software Support

 


 

Modified 07/01/2020