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Student Relationship Management Services

Student Relationship Management Services

 

Description:

Applications to enable effective management of the relationship between the University and the Student. These services act to gather information about student life and their achievements and interactions with the University. They act to provide information about the student experience and the opinion of the University environment.

 

Summary: 

The principal Relationship Management Service is Salesforce CRM, a dedicated University wide application which is used to manage student information for the entire University inclusive of all students, faculties, schools and partner colleges. It encompasses student information from enrolment and initial records, through the student life and capture information about student enquiries.

The Higher Education Achievement Report (HEAR) provides information on student attainment, academic work and extra-curricular achievements. For more information:

The HEAR

Surveys are an invaluable means to gather information on student opinion and the University promotes the National Student Survey (NSS) and the Student Perception Questionnaire (SPQ). These are provided on an annual basis and the University releases statistics showing the relative year-by-year participation by its students. The following link provides more information:

The Student Voice

 

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1800 hours*

 

We encourage staff and students to report issues and ask for services online via:     itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to Salesforce CRM.

 

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Solution Delivery   

 

Related Services:  

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services 

 

 

Service Components:

Higher Education Achievement Record (HEAR)

Salesforce CRM

Awards and Certificates Service

Titanium Schedule Counselling

Student Survey – NSS SPQ

 

Modified 01/09/2016