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Student Administration Applications

Student Administration Applications

 

Description:

Student Administration Applications support the key business processes associated with the administration of students. This covers the lifecycle of students from enquiry to alumni.

 

Summary: 

Student Administration Applications are used by administrative staff, academic staff and students to support efficient administrative processes that assist both students and staff in relation to student records and information. 

What do we do:

  • Design, development and ongoing support of bespoke applications
  • Implementation and support of third-party applications
  • Monitoring, maintenance and enhancement of the application portfolio
  • Project management and implementation of projects relating to this service
  • Identification of opportunities for IT solutions to streamline business processes
  • Provision of consultation to staff in administrative and service departments to analyse requirements and advise on technical solutions
  • Development and support of required interfaces, including those providing management information and reports
  • Security, user rights management and compliance with information-related legislation
  • Compliance with requirements of external bodies: UCAS, GTTR and HESA
  • Diagnosis and resolution of incidents relating to this service

Support:

Experienced IT staff are available as your first point of contact for support and advice on all things relating to supported IT services Monday to Friday 0800 hours to 1700 hours*

We encourage staff and students to report issues and ask for services online via: itselfservice.plymouth.ac.uk

Alternatively, support can be contacted on 01752 588588

Outside these hours, telephone calls are transferred to a TIS out-of-hours support team who can offer assistance for common IT issues or record and escalate more complex queries for attention during core office hours.

For students we also offer a 24 hour Library based walk-in and telephone support desk for IT enquiries. These may resolved at point of contact or logged for resolution during the working week.

We offer 24 hour support for disruption to Online Enrolment (OLE), Unit-E and the Accomodation Services (see Service Components below).

For further information on support use the following hyperlink:

IT Self-Help

*excluding Bank Holidays and other University occasional holiday dates.

 

Service Owner:

Head of Service Management

 

Related Services:  

HR Applications

Financial Applications

Student Administration Applications

Assessment Applications

Student Coursework Receipting Services

Timetabling and Room Booking Services

Student Relationship Management Services

Specialist Software Services

 

Service Components:

Accommodation Services

Admissions Events Online (AEO)

Online Enrolment (OLE)

Student Placements

ARC POPPI and POW

UNIT-e (Student Records)

Research Students Tracking Service

S3 Attendance Monitoring

PGR eLog

Award Certificate (AWS)

e@pplicant 

 

Modified 23/01/2018