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Login Issues for Online Services

If you are having issues logging into online services such as Webmail or moodle, Please follow the instructions below to clear the browser cache for the online service.

Instructions have been listed for Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

Instructions for Mobile Web Browsers (Chrome and Firefox) are also included.

Please scroll down through the page for the relevant instructions.

Google Chrome

1. Open Google Chrome, go to www.plymouth.ac.uk

2. Press the F12 key on your keyboard (A Window will appear containing lots of code, ignore this).

3. Right-Click on the 'Reload' button and select the 'Empty Cache and Hard Reload' option.

 

 

4. Google Chrome will completely reload the website (this may take a few seconds).  Press the F12 key again to remove the code window.

5. Click the 'Login' option in the top right hand corner of the website.

6. Login with your Plymouth University email address in the format of Firstname.surname@plymouth.ac.uk

7. Then type your current password.

 

Mozilla Firefox

1. Open Firefox, go to www.plymouth.ac.uk

2. Press the F12 key on your keyboard

3. An additional window will appear at the bottom of the browser window

4. Click on the 'Network' option in this window as highlighted in the screenshot below:

 

5. Click the 'Disable Cache' option as highlighted in the screenshot above.

6. Press the 'F12' key to remove the code window.

7. Click the 'Login' option in the top right hand corner of the website

8. Login with your Plymouth University email address in the format of Firstname.surname@plymouth.ac.uk

9. Then type your current password.

 

Microsoft Edge

1. Open Microsoft Edge on your Computer, go to www.plymouth.ac.uk

2 Click the '...' Icon in the top right hand corner of the Window, a Menu will pop-up, click the 'History' option


3. Click on The 'Clear History' option as highlighted below

 

 4. Ensure only the 'Cookies and Saved Website Data' option and 'Cached data and files' options are selected as in the screenshot below

 

5. Click the 'Clear' button.

6. Close Microsoft Edge.

7. Open Microsoft Edge

8. Go to www.plymouth.ac.uk

9. Click the 'Login' option in the top right hand corner of the website

10. Login with your Plymouth University email address in the format of Firstname.surname@plymouth.ac.uk

11. Then type your current password.

 

Safari (Mac OS)

 Information on how to reset the browser cache for Safari on Mac OS is available below via the Apple Website:

https://support.apple.com/en-gb/guide/safari/sfri11471/12.0/mac/10.14

 

 Mobile Browsers

 Information on how to clear the web browser cache on Google Chrome is available via the Google Website:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

Information on how to clear the Web Browser cache on Safari is located via the Apple website below:

https://support.apple.com/en-us/HT201265

 

 

 


 

Modified 19/09/2019