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Freewire TV

Freewire TV FAQs


What is Freewire TV?

Freewire TV is a digital TV service provided for Plymouth University students and delivered across the wired network in the halls of residence.
 

Is Freewire TV free to use?

You can watch Freewire TV free of charge but you must still own your own TV licence in order to use it.
 

Can I watch re-runs of old programmes?

No, Freewire TV is live TV. It is not an alternative to iPlayer etc. 
 

How do I find their website?

The web address is: www.freewiretv.com
 

I notice that on their website that they offer a free telephone service. Can I use this?

Students who have registered with Freewire may also use their Freewire telephone service. This service provides free telephone calls to all other Freewire users and competitive rates for calls to landlines including international numbers. More details can be found on their website.
 

Can I use my University IT account to log into Freewire TV?

No, this is not a University IT service. You must create a Freewire account  for your own use, much like you might create an account on Facebook or other subscription websites.
 

How can I use Freewire TV?

1. Your computer must be able to connect to the University network though the Ethernet socket available in your room.

2. Go to the Freewire website and create your account with them.

3. Download the Freewire TV viewer (PC and Mac versions available)

4. Once installed, launch the application ‘Freewire Television’
 

I cannot create an account on Freewire’s website?

If you have difficulties with creating or using your Freewire account, or installing and running Freewire software on your computer, please remember that Freewire is not a University service. You will need to contact the Freewire service desk for technical assistance.

Their contact details are:
Freewire Service Desk telephone: 0333 123 0190
Email: support@freewiretv.com


I think I may have a network connection problem in my room?

The ResNet network connection in your room has been configured to permit access to Freewire TV without difficulty. Before contacting us to report what may be a network failure, please check to see whether you can access any other websites from your computer. If you cannot connect to any websites you may have a cabling problem; please try a friend’s Ethernet cable before you contact us for network support.

I have tried everything but the network connection in my room is still not working!

Please log a call with the IT Service Desk via IT Self Service or by telephone 01752 588588. 

Modified 17/05/2017