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Requests and Recalls

  • If all copies of a book are on loan you can make a request.
  • If you have a book on loan that is requested it will need to be returned within 7 days, or by the existing due date, whichever is sooner. These are referred to as recalled loans.
  • If you need a book or article that we do not stock (if it is something we have in stock but is on loan you should make a request) then you may be able to request an Inter Library Loan. Inter Library Loans (ILL) are lent from the British Library or an alternative library. These items can have varying due dates and in some cases are reference only.

The request system is in place to ensure all users have fair access to library stock.


Making a Request

  • Go to Primo
  • Click on Sign In at the top right corner of the page.
  • Select the appropriate login option
  • Sign in using your University email address and password
  • Search for the item you want
  • Click on the title to view the item record.
  • Check all copies are out on loan
  • Underneath Find in Library click on I want this book.
  • In the dialogue box that opens, click on Request.
  • A message will say that the request has been placed.

If you consistently have problems finding an item on the shelves that shows as available on Primo contact the library.


Collecting Requests 

  • You will be notified by email once your request is ready to collect. You will have 7 days to collect your request.
  • Your email will contain an expiry date and the shelf mark number of the item. You will need this information when collecting the book.
  • You will need to collect the item before the expiry date
  • Requests can be collected from the reservation shelving on level 1 near the entrance gates.
  • Requests are kept in expiry date order and can be identified by their shelfmark number.
  • Issue your item as usual before leaving the library. The book will be loaned to you for 6 weeks unless there is a queue of users who have requested the item. In this case it will be loaned for 7 days.

Recalled loans 

  • If someone requests an item you have on loan, you will be asked to return it within 7 days, or by the existing due date, whichever is sooner. You will not be able to renew.
  • If the item is not returned within the recalled due date you will incur overdue charges (£2 per day up to £50).
  • A recall request can be placed at any time therefore due dates may be subject to change. It is vital to check your library account and university email regularly for notifications. 

Contact Details

libraryandITenquiries@plymouth.ac.uk

(01752) 588588


Modified 17/09/2021