Library & IT Help and Support/Contacts

Library and IT Support Services

Opening Hours and Contacts

For help with a Library or IT enquiry, contact or visit one of the Enquiry Service Points listed below.

Note: Outside core hours limited support services are available. Check first before making a special journey. Tel (01752) 588588.


Service

Mon-Fri

Sat-Sun

Help & Support

Notes                           

Information Desk  Level 1

 24/7

24/7

Library Information Desk
Tel: (01752) 588588
Email:

IT Self Service portal 

 
Full range of services available:

  • Term time -    Mon - Sun 06:00 - 00:00
  • Vacation -      Mon - Sun 08:00 - 20:00

Limited service at other times.

Only registered students and staff with a University of Plymouth ID card will have access during these times:

  • Term Time - 22:00 - 07:00
  • Vacation    - 20:00 - 08:00

 

Live Chat: Ask is a messaging service. Please be aware that messages will be stored and maybe used for service monitoring.

 
Student IT Support
Babbage Building
Level 1

09:00-17:00

Phone Service*

IT Open Access
Tel:
(01752) 588588
Email:

IT Self Service portal 

*Phone (01752) 588588 after 17:00 and at weekends.
Staff will help with common IT queries.
More complex issues will be recorded for attention during core office hours.
 
Student IT Support
Peninsula Allied Health Centre (PAHC)
 08:30-17:00 Closed IT Open Access
Tel:
(01752) 588588
Email:
libraryandITenquiries@plymouth.ac.uk
No student support available at PAHC.                             
Student IT Support
Tamar Science Park
 09:00-16:30 Closed
John Bull Building
First Floor (adjacent to cafeteria)
Tel: (01752) 517854
Email:
libraryandITenquiries@plymouth.ac.uk

Student IT Support
Knowledge Spa Truro

08:30-16:30

Closed

Knowledge Spa Library
Level 4
Tel: (01752) 588588
Email:
libraryandITenquiries@plymouth.ac.uk