Moving centrally managed IT equipment and IP phones

Moving centrally managed IT equipment and IP phones

Requesting office PC, phone or printer/copier moves

For all moves you should complete one of the Move Request forms (see link below) and submit via our IT Self Service portal https://itselfservice.plymouth.ac.uk/ please click ‘Raise a request’ and select ‘Managed PC Move’ from the drop down menu and complete the prompts you are presented with. There are separate spreadsheets for PC moves and printer moves; please ensure that the correct spreadsheet is completed.

Service Desk staff will raise a support call for the request and email the details of the call reference back to you. You can also use the self-service portal to attach the form to the ‘PC move’ or ‘Printer Move’ service request.

Notice period

  • Moving less than 10 PCs requires a minimum of 5 working days’ notice
  • Moving more than 10 PCs requires a minimum of 10 working days’ notice (this will need to be logged as a change request and will be completed using a different process)
  • Moving a printer requires a minimum of 10 10 working days’ notice.

The notice is needed to enable all relevant actions to be co-ordinated (networking, local support teams, Viglen, Canon, Telephony etc.). If your move is part of an Estates-managed project then you should contact your project liaison representative initially.

Information required

Before proceeding with the move you will need to obtain your department/school Budget Holder's authority & cost code if applicable.

You will be required to provide the following details on the PC Move form:

  • The asset numbers for all devices
  • Room numbers including old location and new location
  • The Socket numbers to be used for each device/phone in the new location - and the socket numbers used in the current/old location
  • The usernames of the owner of the device
  • If a phone will be connected to the device please check the phone box
  • Move Date Range - please give the earliest possible and latest required dates (note these can be the same)

You will be required to provide the following details on the Printer Move form:

·         The serial number of the printer

·         The model number of the printer

·         Room numbers and building including the old location and new location

·         The socket number the device has come from and where it is being moved to

·         Move Date Range - please give the earliest possible and latest required dates (note these can be the same)

In the Notes/Comments column you can provide us with any additional information which may be useful including details of:

  • physical security alarms or padlocks
  • contact information for room access and associated queries 

PLEASE NOTE: 

  • Computers should only be moved by the Viglen support technician, or with the permission of Viglen 
  • Printers should only be moved by the Canon support technician
  • This Move Request process is only applicable to leased PCs and leased Canon devices
  • You should arrange with McMullins to transport non-centrally managed computers and printers
  • Your faculty, school or directorate may keep inventory records for non-leased equipment. Please refer to local policies or the local technical manager before moving such equipment

For further advice, you can phone the TIS Service Desk on 01752 (5)88588

July 2016