1. Library and IT Gateway

The Library & IT Gateway

Encompasses the following services:

  • The Charles Seale-Hayne Library
  • IT Open Access

  • The Charles Seale-Hayne Library

    The Library building is open 24/7 offering in one central location the resources you need carry out research (books, journals, internet), to present your work (computers, photocopiers, loan equipment, shop) and experienced, friendly staff to help you. Members of the public, doing personal research, may use the library free of charge for reference purposes. There are Associate Membership options for those who wish to apply for borrowing rights or reference use of the library. Staff are on-hand 24/7 to offer help and support. Tel: 01752 588588, Email: libraryanditenquiries@plymouth.ac.uk For more detailed information regarding available services and resources please click here.  

    IT Open Access
     
    If you have a general IT enquiry or support requirement, staffed service desks are available in the Library and Babbage Building: Monday – Friday, 08.30 – 17.00. Tel: 01752 588588, Email: libraryanditenquiries@plymouth.ac.uk

    Support for the wired network in Halls of Residence and assistance with student laptops is available between 10:00 and 16:00 in Babbage 102 Monday to Friday, via telephone 01752 588588 or email support@plymouth.ac.uk

    1.1. About the Library

    The Charles Seale-Hayne Library

    The Charles Seale-Hayne Library is situated
    at the heart of the City Centre Campus next to the Students' Union.

    The Library provides access to approximately 350,000 books and multimedia items, 14,000 current journal subscriptions, and a variety of study facilities. In one central location there are the resources you need carry out research (books, journals, internet), to present your work (computers, photocopiers, loan equipment, shop) and experienced, friendly staff to help you.

    Members of the public, doing personal research, may use the library free of charge for reference purposes. There are Associate Member Schemes for those who wish to apply for borrowing rights or reference use of the library.

    Please see the sub-articles below or the menu on the left-hand side for more information.
     

    1.1.1. Lost Property

    Please ask at the Information Desk if you have lost anything in the library building.

    Wallets, purses, jewellery, watches, laptops, mobile phones and memory sticks are taken to Security in Portland Square daily.

    University cards found in the library are taken to the Card Office in Roland Levinsky building daily.

    Large items of clothing, shoes, files etc. will be kept in the library for a maximum of 28 days.

    1.1.2. Plymouth University Library Terms of Use

    Plymouth University Library Terms of Use

    Any person (“User”) becoming a member of, and/or using the services or facilities provided by, the Charles Seale-Hayne Library (Library and Digital Support) (the “University Library”) is bound by the following terms of use (“TOU”). The purpose of these TOU is to protect the interests of all Users and to enable the University Library to provide an efficient service.


    1. General

    (a) Admission to, and use of the University Library and its services and facilities are conditional upon compliance in full with these TOU. Users are required to comply with these TOU and any other relevant terms and conditions of use brought to their attention (for example, without limitation, in respect of computer use, fire and health and safety regulations)

    (b) These TOU are displayed within the library and on the Library website. If any user requires assistance in reading or understanding these TOU, please ask a member of the University Library staff.

    (c) University Library staff are empowered to enforce these TOU and all Users are required to co-operate in their implementation. Membership of the University Library and/or the use of any University Library services or facilities may be suspended for such period as shall be specified or withdrawn by the Head of Library and Digital Support or other University Library staff from anyone in breach of these TOU or otherwise abusing any of the University Library’s services or facilities (at the absolute discretion of the Head of Library and Digital Support or other University Staff member). Breach of these TOU may constitute a disciplinary offence under the University’s disciplinary procedures. University rules and regulations can be found on the University regulations website, here.


    2. Admission

    (a) Subject to Rule 2(b) and (f):

    (i) All duly registered students of the University are entitled to become members of the University library.

    (ii) All staff of the University are entitled to become members of the library.

    (iii) Associate members of the University with University cards may also be granted free Associate membership of the Library .

    Associate membership will normally involve the payment of a fee although free Associate membership may be granted to eligible members of the SCONUL Access scheme

    (b) To become a member of the University Library in accordance with Rule 2(a), each person must be registered as such in accordance with the University Library’s registration procedures in force from time to time, whereupon he or she will be issued with a University Associates with cards or Library Associates with cards (paid and unpaid) and will become a “User” for the purposes of these TOU. The University card or Library membership card is solely for the User to whom it is issued and is not transferable. Each User is responsible for their own card and shall notify a member of the University Library’s staff immediately in the event:

    (i) that a card is lost, defaced or destroyed; or

    (ii) of any change in address or personal circumstances which affect or might affect their membership or use of the University Library; or

    (iii) that they wish to cancel their membership of the University Library.

    The User will remain responsible for any items borrowed on their card until he or she reports the loss of that card or his or her card is returned to the University Library for cancellation.

    (c) Subject to Rule 2(f), members of the public may be admitted to the University Library subject to their signing the University Library’s visitors’ register and producing proof of identity on each visit and promptly upon request by University Library staff. Unless otherwise agreed with the University Library, the use by members of the public of University Library materials is limited to reference purposes only. This normally excludes the use of electronic sources although some database licences do allow access to 'walk in' users. The Walk-In Access Acceptable Use policy is available at the terminal and on Self-Help. While attending the University Library, a member of the public will be treated as a “User” for the purposes of these TOU.

    (d) Anyone under 18 must be supervised by a responsible adult at all times while attending the University Library.

    (e) A valid University card is required to gain entry to the University Library during the period between 22.00 hrs – 07.00 hrs on any day.

    (f) Any use and membership of the University Library is conditional upon compliance in full with these TOU in accordance with Rule 1(a). 


    (f) Au


    3. General Conduct

    (a) All users of the facilities must behave responsibly and should not knowingly cause annoyance, inconvenience, offence, disruption or nuisance to others.

    (b) Silence is required in certain areas as designated on the floor plans available on the Library website. The use of mobile phones or personal music players or the audible use of computer or other electronic equipment is not allowed in these areas.

    (c) The consumption of food and drink is not generally permitted in the University Library (including in Computing areas or near electronic equipment) although it may be permitted in areas duly designated by University Library staff.

    (d) With the exception of study rooms or computer equipment duly designated by University Library staff and for which there is an official booking system, study places may not normally be reserved by Users in the University Library. With regard to study rooms or computer equipment for which booking is permitted, Users must vacate such study rooms or equipment and remove any personal property at the end of the relevant booking period. Any such items left unattended may be removed and the University Library assumes no liability in respect of them.

    (e) Users may be requested to present for inspection any briefcase, bag or similar item brought into the University Library and University Library staff shall be entitled to full access to any such item and their contents for the purposes of such inspection.

    (f) Users shall produce proof of identification (in the form of their University card or library membership card) promptly upon request by University Library staff.

    (g) The marking, defacing, damage, misuse or loss of any books, materials, furniture and equipment of the University Library is not permitted. The relevant User will be held responsible for, and will be required to make good, any such damage or loss promptly upon demand.

    (h) Smoking (including the use of e-cigarettes) is not permitted within the University Library or outside its building near the entrances/exits of Levels 0 or 1 of that building.


    4. Borrowing Library Material

    (a) Books and other items may be borrowed and removed from the University Library by a User free of charge, subject to and in accordance with the University Library’s borrowing procedures in force from time to time or the instructions of University Library staff. Books and other items designated as for reference use only may not be borrowed or removed from the University Library unless the Head of Library and Digital Support (or another duly authorised member of the University Library staff) expressly permits the loan of any such reference material

    (b) Each User shall produce his or her University card or library membership card whenever an item is borrowed.


    (c) Each User is permitted to borrow at any one time such number of items as shall not exceed the limit duly specified by the University Library from time to time (which limit may be subject to variation and annual review by the University Library).

    (d) The University Library operates two loan periods in respect of items available for loan:

    (i) Subject to paragraph (ii) below, items can normally be borrowed for up to 6 weeks.

    ii) In the event that an item on loan is required by another User, a recall notice shall be issued and the User borrowing such item is required to return the recalled item within 7 days of the date of that notice.

    Specified equipment may also be available for loan on a free basis and the loan periods for such equipment and any other loan terms shall be as duly specified by University Library staff.

    Items must be correctly returned by the end of the designated loan period or by the earlier date specified on a recall notice. Items can be renewed unless they are requested by another service user. Users are asked to return loans within 7 days on request.

    (e) Items must be duly returned to the University Library on or before midnight on the final day of the relevant loan period set out in Rule 4(d)(i) or (ii). The loan period for items referred to in Rule 4(d)(i) can be renewed unless they are requested by another User in accordance with Rule 4(d)(ii).

     

    5. Overdue Return or Loss of Library Material

    Each user is responsible for the safekeeping and return of all items borrowed on his her card during the period of their loan. In the event that any such item is lost, stolen or damaged during this loan period or otherwise not returned at the expiry thereof, the relevant user shall notify a member of the University Library’s staff immediately. That User will be fully responsible for, and will be required to make good, repair, replace or reimburse the University Library for the full replacement cost of any such item (or the series to which the item belongs) in the amount specified by the University Library. The University Library reserves the right to charge delivery costs and/or an administration fee

    (a) In the event that any item borrowed on his or her card is not returned at the end of the period of loan of such item in accordance with Rule 4(e), the relevant User:

    (i) will be subject to fines or other sanctions at the rates then in force (subject as amended from time to time), the current rates being set out here.

    (ii) may be subject to additional charges for retaining an item duly recalled pursuant to Rule 4(d)(ii) more than 7 days after the date of the relevant recall notice at the rates displayed in the University Library and in electronic format from time to time.


    (b) In the event that any item borrowed on his or her card is not returned within 6 weeks after the end of the period of loan of such item (or such other period as the University Library may specify from time to time for such purpose) [or after three reminder notices have been issued to the User], that item shall be deemed to have been lost in which case the provisions of Rule 5(a) shall apply.

    (c) In the event that any outstanding sums under Rule 5(a) and the amount of outstanding fines, charges or other sanctions within Rule 5(b) reaches or exceeds a limit specified by the University Library from time to time for such purpose or that any such amount, fine, charge or sanction remains overdue (in whole or part) for 6 weeks after the end of the period of loan of the relevant item (or such other period as the University Library may specify from time to time for such purpose), that User may have their membership of the University Library suspended or terminated by the University Library (at the discretion of the Head of Library and Digital Support or any other duly authorised member of the University Library staff).


    6. Communications

    The University will send any notices relating to the use of its books, materials, equipment, services or facilities (including any recall notices issued under Rule 4(d)(ii) or any notices of any changes in the services provided by the University Library) to Users at their e-mail addresses registered with Plymouth University. All Users are expected to read and act as appropriate upon any such notice sent by the University Library.


    7. Copyright

    In their use of any items or other material borrowed from or used in the University Library, all Users shall comply with:

    (a) the law of copyright; in particular but without limitation, no User may copy, scan, transmit or store electronically any original or copy documents, materials or other items (in whatever format) received from the University Library unless the User has the permission of the copyright owner or any other authorised licensing body or except as permitted by statute;

    (b) the terms of any licences Plymouth University may hold relating to such material (which may be obtained by request. Email: copyright@plymouth.ac.uk; and

    (c) Plymouth University's copyright policy (available
    here)


    8. Exclusion of Liability

    The University will send any notices relating to the use of its books, materials, equipment, services or facilities (including any recall notices issued under Rule 4(d)(ii) or any notices of any changes in the services provided by the University Library) to Users at their e-mail addresses registered with Plymouth University. All Users are expected to read and act as appropriate upon any such notice sent by the University Library.

     





     

     

     

    1.1.3. Borrowing from KSpa

    As you cannot use your University ID card to borrow items from the Knowledge Spa, you will need to register locally for a separate library card.

    You can search their catalogue, SWIMS, at http://www.swims.nhs.uk

    For further information about Truro Knowledge Spa, please see their website at http://www.cornwall.nhs.uk/Library or see our Nursing Libguide

     

    1.1.4. Library Access and Exit

    Access to the Library

    When entering the Charles Seale-Hayne Library you will need to swipe through an entry barrier with your Plymouth University card. Access control was introduced for the safety and security of authorised users.

    Please be vigilant with your belongings in the library and do not leave them unattended.

    Visitors

    Members of the public (including users through Combined Universities in Cornwall) may use the library free of charge for reference purposes.  The library is open to visitors between 07:00 and 22:00 daily.

    During busy periods, visitor numbers may be restricted. Please check before you come that we are able to accommodate you. 

    Visitors must be 18 or over. Exceptions are:

    • under 18 sixth-form school/college students who have attended a group library induction session within the current academic year
    • children accompanied at all times by a responsible adult (e.g. parent/guardian).

    The building can be accessed between 22:00 and 07:00 only by University members with a valid University card.  

    Visitors must report to staff at the reception desk and show photo identification to sign in. Acceptable identification includes:

    • Passport or National ID card
    • Current full UK/EU driving licence
    • Bus pass/ Rail card
    • NUS card/ University/ College card
    • Work ID
    Please note: Copies of ID shown on a mobile device are NOT acceptable proof of ID and we reserve the right to refuse entry.
     
    A visitor’s pass will be issued which should be returned to the reception desk on leaving.

    If you would like to borrow books, you need to register as an Associate member, for which a fee is payable.  Alternatively you can apply for Reference Associate membership. See here for more information.

    Exit alarm

    If the library exit alarm sounds as you pass through, please go to the reception desk to have your items checked. Occasionally items may not be properly 'desensitised'. 

    If you have items which have not been issued correctly, the incident will be recorded and if appropriate, the items will then be issued correctly to you. 

    Any person stopped at the Library exit whilst making a deliberate attempt to remove materials from the Library without having them issued, may have their borrowing rights suspended pending an interview with the Library & IT Gateway Manager or their nominee. The Library Rules form part of the Code of Conduct and General Regulations for students, and the University's Disciplinary Procedures may, therefore, be invoked in cases of alleged misconduct or breach of the rules.

    Forgotten or Lost card

    If you forget your Plymouth University/ Associate library card you will be asked to sign in at the kiosk using your Plymouth University username and password. A temporary library card valid until midnight of the day of issue will be printed. Please keep the slip safe until it expires as only one temporary card per day can be issued.

    If you lose your University card you should obtain a new one from the Card office as soon as possible.

    If you lose an associate member library card you should report this to staff at the Information desk as soon as possible. 

     

        

    1.1.5. Library Membership for External Users

    Library membership for visitors/partner colleges

    Not a member of the University?

    There are a number of library access options available if you are not a Plymouth University registered student or staff member, and are over 18. See below.

    Are you sponsored by a Plymouth University faculty or department? 

    See further information on University Associate Membership 

    Are you a student or a member of staff from another university? 

    SCONUL access may be available to you. 

    Are you a student or a member of staff from a Partner College? 

    You may be eligible for the Academic Partnerships reciprocal borrowing scheme. 

     None of the above?

    See details of Borrowing/Reference Associate Membership 



      1.1.5.1. Associate library membership

      If you are not a registered member of the university, and are over 18, you may be able to take out associate library membership:

       

      Borrowing Associate membership

      • Borrowing Associate membership normally involves a fee of £60.00 per annum (including VAT) and is granted to those with a specific identifiable need to use our facilities which could not be met by the public library services (e.g. in support of professional development; personal research activity)
      • Graduates of Plymouth University automatically become part of the alumni community and are entitled to 50% discount on annual membership.
      • Borrowing Associate Members may borrow up to 6 items for a period of 6 weeks. If another user requests an item out on loan, an email will be sent requesting the return of the item within 7 days.
      • Borrowing Associate membership allows access to the Walk-in Resources - a designated PC with a range of electronic databases. It does not include access to some e-resources which have license restrictions.

      To apply for Borrowing Associate membership fill in the Borrowing Associate Membership form - attached at the end of this article. The completed form should be submitted at the Information Desk on Level 1 of the Library or emailed to libraryandITenquiries@plymouth.ac.uk . Allow up to 3 working days for a library card to be made up once your application has been accepted.

       

      Reference Associate 

      Library Reference Card

      A reference card gives you ease of access to the library via the internal barriers. It allows you to use the library for study and to refer to print materials. Borrowing is not included. When applying you should provide supporting evidence of a specific need to use university library facilities. Further details available on the application form in the attachments below.


      Student Support Reference Card

      If you are employed to provide study support to University of Plymouth students registered with Disability Assist, you can apply for a reference card for ease of access to the library via the internal barriers. A reference card allows you to use the library for study and to refer to print materials. Borrowing is not included. Further details available on the application form in the attachments below.


      1.1.5.2. Academic Partnerships reciprocal borrowing scheme

      Academic Partnerships (Partner Colleges) reciprocal borrowing scheme

      A library-to-library support service between Plymouth University Library and its partner college libraries for Plymouth University students and some college teaching staff on University programmes in a partner college.

      Services available:

      • Loan service from the University Library to your College library - borrow books from the University Library without travelling to Plymouth
      • Journal articles and book chapters can be scanned and emailed free of charge directly to you via your College Library. Copyright Limits apply.
      • Full access to the University Library's e-resources and student portal:

      Students: computing accounts generated as part of enrolment

      Staff: college staff teaching on a Foundation degree or supporting learning (e.g. Librarians) can apply for a computing account (known as a RUT Account: Registered University Teacher).

      Forms should be returned to Academic Partnerships.

      • Tailored guidance for Partnership staff and students on how to access the library's print and electronic resources is available: Plymouth Library Guide for Academic Partnerships

        A Plymouth University card (enables books to be borrowed in person and library study rooms to be booked.):


      Students
      : Apply for a card via the Academic Partnerships Student Study File (return the form to your College HE Office)

      Staff can apply here (under RUTs). Please return the completed application to the Academic Partnerships address stated on the form.

      • Reciprocal borrowing scheme: apply to join up to 3 Academic Partnership libraries

      Contact:

      Partnership Loans (for posting books to colleges/scaning of articles and chapters)

      Charles Seale-Hayne Library, Plymouth University, Drake Circus, Plymouth. PL4 8AA
      Telephone: 01752 588766

      Email: partnershiploans@plymouth.ac.uk

      Academic Partnerships (for queries relating to RUT accounts and University card applications)

      Academic Partnerships Faculty Office, Plymouth University, 3rd Floor Hepworth House, Drake Circus, Plymouth PL4 8AA

      Email: academicpartnerships@plymouth.ac.uk
      1.1.5.3. SCONUL Access

      SCONUL Access

      SCONUL Access is a reciprocal borrowing scheme between most higher education libraries in the UK and Ireland. The following are eligible to apply:

      • Staff members on an open or fixed term contract
      • Postgraduate research students
      • Part-time students
      • Distance learning students 
      • Placement students (full time student on a placement of 6 weeks or more)
      • Full-time taught postgraduates

      SCONUL Access also provides Reference Only access for most full-time undergraduate students. The scheme is not open to students on franchised courses. To use the SCONUL Access scheme:

      • Apply online www.sconul.ac.uk/sconul-access. Your library account must be clear of any charges or overdue books
      • Take a copy of your acceptance email, and your University card, to the library you wish to use. 

      PLEASE NOTE: At Plymouth University Library, there is no facility for SCONUL Access users to print or scan. However, you can photocopy by using a Visitor copy card available from the Information Desk. Credit must be added before use and any unused credit cannot be refunded.


      Contact the Enquiry Desk on Level 1 of the Library or email libraryandITenquiries@plymouth.ac.uk with any queries.
      1.1.5.4. University Associate membership

      University Associate membership

      • If you are being sponsored by a Plymouth University faculty or department as a University Associate, you can apply for entry to the Library building and access to resources when you fill in the application form for a University Associate card
      • University Associate members may borrow up to 6 items for a period of 6 weeks. If another user requests an item out on loan, an email will be sent requesting the return of the item within 7 days.
      • University Associate membership allows access to the Walk-in Resources - a designated PC with a range of electronic databases. It does not include access to some e-resources which have license restrictions.
      • The Application Form for a University Associate Card - is available on the Card Office webpage
      1.1.5.5. Walk-in Resources

      Visitor access to e-resources

      University Associates and members of the public doing research may use the library free of charge for reference purposes; this includes access to a designated PC with a range of electronic databases covering the majority of subject areas delivered within the University.

      Please ask at the Information desk for further details.

      Available walk-in resources

       Database Database
       AMED (Allied and complementary medicine database) MLA International Bibliography
       Business Source Complete
       Nature
       CINAHL Plus
       New Scientist
       Construction Information Service Oxford Art Online
       Eighteenth Century Collections Online
       Oxford Journals
       Engineer IT Enhanced Oxford Music Online
       House of Commons Parliamentary Papers  Safari Books Online
       InterED Times Digital Archive
       JSTOR 
       Web of Knowledge
       Medline
       

      Using the service

      ·       To use the walk-in access kiosk, you must:

      • Be at least 18 years of age.
      • Be in possession of a current valid Visitor slip or Library card
      • Agree to abide by copyright law as set out in the Copyright Design and Patents Act 1988 and comply with the provisions of all current UK laws.
      •  Agree to abide by the University’s General rules for the use of University Computing facilities
      • By accepting the terms and conditions on the screen, you are confirming that you agree to abide by the terms of the Acceptable Use policy.


      Acceptable Use Policy

      Copyright Law
      Copyright law protects the electronic resources that Plymouth University subscribes to. This means that, apart from what the law or e-resource terms and conditions permit, you may not copy or otherwise reproduce the e-resources that you access via the walk-in access scheme without first obtaining the permission of the copyright holder.

      The Walk-in access service is provided on the understanding that you;

      • will not use the resources provided via the walk-in access service for commercial purposes which is strictly prohibited by the license agreements. Users may access the resources for educational purposes only, such as private study or research.
      • will not share any materials you access from the University’s e-resource collection or download excessive portions of the e-resource content. Users may save single copies of e-resource content to a portable storage device such as a USB stick, provided that the amount copied constitutes ‘fair dealing’ for research and private study. For more information, see the University’s Copyright and Licensing Libguide.
      • will not use the network for unauthorised purposes, as set out in the JANET Acceptable Use Policy: https://community.jisc.ac.uk/library/janet-policies

      It is your responsibility to make sure that you understand the Acceptable Use Policy. Please contact a member of staff at the Information Desk if you have any queries about the service.



      1.1.6. Borrowing from the Library

      Borrowing

      Plymouth University staff and students are automatically members of the library. You will need your Plymouth University card to access the library building and to borrow from the library stock. Library membership expires when your course ends or your staff contract expires.

      The Library is open 24/7/365 and has self-service facilities to borrow and return. Library staff will be happy to help if you have any problems with the machines.

      Issue, Return & Renew

       

      Issue

      When you borrow items, the machine will print an issue receipt showing the dates your loans are due for return or renewal. Remember to renew your loans regularly. If an item has a queue of requests you can only borrow it for 7 days. Check your receipt carefully. Please be aware that if your issued item is subsequently requested, the due date may change. See Requests and Recalls and Overdue Loans & Charges  for further information
       
      There are four Self-issue machines on level 1 in the main foyer, and a machine on level 0 and level 2.

      Return

      Returns receipts will show the date and time that an item was returned. Please keep this receipt until you have checked all items have been cleared from your library account. A receipt is accepted as proof of return.

      The self-return unit is located on level 1 in the main foyer.

      Renew

      You can renew your books via the Primo homepage here.

      Sign in to Primo (at the top right of the page) using your university username and password.  Your university number should now appear at the top of the page.  Please contact the support desk if this doesn't happen or the wrong number appears.

      Now choose 'Library account' you will see all the items currently on loan to you. 

      To renew, either click on 'renew all' or select the items you require and click 'renew selected'.  You will now see an updated due date.
       
      If your account has been suspended due to overdue charges or lost items, or the item you wish to renew has been requested by someone else, you will see 'not renewable' next to the item.  If you are unsure why your items are not renewable or you have any other queries please contact the library by email at  libraryandITenquiries@plymouth.ac.uk telephone (01752) 588588, or in person at the information desk.

      Borrowing Entitlement

       

      Who? How many? How long?
      Students 20 *6weeks
      Staff 20 *6weeks

      Initial Teacher Education (ITE) students

      20 *6 weeks
      Plus an additional 40 from the School Experience Collection (SEC) *16 weeks
      Associate 6 *6 weeks
      We are open 24 hours a day, 7 days a week, all year round. Therefore, loans may be due back during vacation periods.

      *Unless requested. If an item is recalled you will be asked to return it within 7 days, or by the existing due date, whichever is sooner. Late return of a recalled item will result in overdue charges

      Equipment Loan period Additional Information
      Video camera
      Digital stills camera
      MP3 / Voice recorder
      Tripod
      Loaned for 7 days. The equipment can't be renewed online. There is no charge to borrow. Overdue charges will occur if an item is reserved by another user and not returned on time.
      Media equipment loans should be collected and returned to the Information Desk on level 1 of the library
       

      Reference only items cannot be taken out of the library. These items will usually be indicated by a sticker, stamp or a ‘Ref’ label on the spine. Most journals are reference only.

      Inter Library Loans (ILL) are lent from the British Library or an alternative library. These items can have varying due dates and in some cases are reference only.

      You should check your library account and University emails regularly.

       

       

       

       

      1.1.7. Copyright and Intellectual Property Information

      Copyright, Licensing and Intellectual Property Information

      ABOUT

      Information and guidance on copyright and licensing for students and staff can be found in the Copyright and Licensing Libguide.

      The official University Intellectual Property Policy can be found here.

      For further advice contact: copyright@plymouth.ac.uk

       

       


      1.1.8. Requests & Recalls

      Requests & Recalls

      The request system is in place to ensure all users have fair access to library stock.

      If all copies of a title are on loan you can make a request. Once an item is requested it should be returned within 7 days, or by the existing due date, whichever is sooner.

      Please note that reference only texts cannot be requested, but should be available within the library.

      To obtain an item that we do not have in stock you can make an Inter Library Loan request (ILL). You cannot make an ILL request for items we hold in the library even if these are all out on loan.

      Recalled loans

       

      • If someone requests an item you have on loan, you will be asked to return it within 7 days, or by the existing due date, whichever is sooner. You will not be able to renew.
      • If the item is not returned within the recalled due date you will incur overdue charges (£2 per day up to £50).
      • When you issue items, you can print a receipt that will show the dates your loans are due for return or renewal. If an item has a queue of requests you can only borrow it for 7 days. Please check your receipt carefully.
      • A recall request can be placed at any time therefore due dates may be subject to change. It is vital to check your library account and university email regularly for notifications.
      • The library is open 24/7 every day so a book can be due back during vacations.

       

      Making a Request

       

      1.  Sign into your Primo library account with your university username and password.
      2.  Find the item you want on Primo (the library catalogue).
      3.  If all copies are out on loan, click ‘Get It’ - underneath item title.
      4.  In the dialogue box that opens, click ‘Request’.
      5.  Fill out the form and click the Request button to submit.

      If you consistently have problems finding an item on the shelves that shows as available on Primo, speak to library staff at the Information Desk on level 1. 

      Collecting Requests

       

      • You will be notified by email once your request is ready to collect. Check that the correct email address is recorded on your Primo/Library account.
      • You have 7 days to pick up your reservation. This will also show on your library account.
      • Requests can be collected from the reservation shelving on level 1.
      • Requests are kept in expiry date order and can be identified by their shelfmark number. This information is in your e-mail. You will need to collect the item before the expiry date and use the self-issue machine as usual before leaving the library.
      • When you issue items, you can print a receipt that will show the dates your loans are due for return or renewal. If an item has a queue of requests you can only borrow it for 7 days. Please check your receipt carefully.
      • Inter Library Loan requests are held for collection at the Information Desk on level 1.

       

       

       

        

      1.1.9. Overdue Loans & Charges

      Overdue loans & charges

      Overdue loans

      • If any items on your account become overdue your library account will be suspended until you renew or return them
      • You should renew your loans regularly. An item not returned/renewed within 6 weeks of its due date will be deemed ‘lost’ and a Lost item replacement fee added to your account
      • You will incur overdue charges if an item is requested by another borrower and not returned on time. If an item is already overdue when it is requested, overdue charges will accrue from the date of the request  
      • A renewal fee will be added to your account for any overdue Inter Library loans

       

      Charges

       

      Overdue Requested Item

      Overdue Inter Library Loan

      Lost Item

      £2 per day to a maximum of £50 per item

      £4 renewal fee per item

      Cost of item replacement from library suppliers

      If you have charges of £25 or over on your account, you will receive a University invoice and should take appropriate action as soon as possible.

       

      We have updated, and increased the regularity of our Library email notifications

      From Wed 26th April 2017 the following library notices will be sent to your university registered email address:

      • Library Courtesy Notice - 7 days before due date of loaned item
      • Library Due Date Reminder - on due date (your library account will be suspended if an item is not returned or renewed)
      • Library Overdue Items Warning - 3 weeks overdue
      • Library Overdue Items Bill - 6 weeks overdue (very overdue item set to “Lost” incurring replacement charge)
      • Receipt of Library Payment - when you make any payment at the Library.
      • Library Loan Update/Recall - when you need to return an item requested by another user (overdue recalled items cannot be renewed and will incur a charge of £2 per item per day, to a maximum of £50).

      You should check your emails and Primo library account regularly, and contact library staff straight away with any problems or queries.

      There will be a period of transition while we introduce the updated notifications. If you have any queries, please contact library staff. 

       

      The Library is open 24/7. You can pay charges:

        • Online. Log in to Primo - click on Fine+Fees. Payments can be made via PayPal or with a credit or debit card. Follow on screen instructions.
        • At the Information Desk on level 1 of the library with a debit or credit card or with your University card pre-loaded with money
        • By phone (01752) 588588 with a debit or credit card
        • By cheque, made payable to 'Plymouth University', posted to Library and Digital Support, The Charles Seale-Hayne Library, Plymouth University, Drake Circus, Plymouth, PL4 8AA
        • For invoiced charges, follow directions at the bottom of the invoice to pay by BACS. 
      Once a lost item has been paid for (before or after invoice) we will not normally accept returned items or offer refunds, since we will have purchased a replacement copy. Please contact LibraryandITenquiries@plymouth.ac.uk /Library Information Desk with any queries. 

       

      Extenuating Circumstances

      If you incur overdue charges but there were mitigating conditions such as illness or bereavement, the charges may be waived. You will need to produce documented confirmation. Accepted evidence includes: validated extenuating circumstances forms, doctor’s notes, or an e-mail from your faculty/tutor. Any documentation must provide the dates you were affected, as we will only waive overdue charges applied within that time frame

       


       

       

       

       

      1.1.9.1. Library Fines Exceptions Policy

      Library Fines Exceptions Policy

      Please contact us to discuss waiving fines. Fines will normally be waived in line with the circumstances below.

       Circumstances normally accepted

       Personal Circumstance

       Notes/evidence required

       Medical exemption

       Users should provide a medical certificate covering the 
       relevant dates, (registered disabled students may         
       provide evidence from DAS if applicable).

       Bereavement 

       No formal evidence required

       Exceptional personal circumstances or  family issues

       Users are requested to provide confirmation from their
       department

       Serious and unforeseeable transport or
       weather related difficulties

       Waivers in these circumstances will not apply to those
       living in Plymouth

       University system error
       No evidence required

       Circumstances not normally accepted

       Personal Circumstance

       Notes

       User didn’t realise/ forgot to check emails/  didn’t check library account

       Users are encouraged at all times to check emails and  library account regularly

       User is away from campus, at a
       conference, on placement, or on business
       related to their work/studies

       Users are expected to make arrangements prior to  going away on planned absences from the  University

       User lives at a distance

       Users living at a distance can use the Postal Loans  system

       International students at home during
       vacations

       Users are expected to prepare beforehand and we
       advise that library items should not be taken out of the
       UK.

       User has been on holiday

       Users are expected to make prior arrangements prior
       to going away on holiday

       Students with disabilities

       Waivers will only be applied if a medical certificate
       supplied, or individual circumstances have been
       confirmed through Disability Assist.

       Temporary loss of access to email/internet
       (including work place restrictions on
       access to email)

       Users are expected to make alternative arrangements  to access email

       Items stolen or damaged while at home

       Users are advised to claim compensation for the
       charges incurred via their insurance policy

       Email reminders are not received

       All automated notices are itemised on your library
       account.  Unless we cannot find a trace of a notice on
       your account then a waiver will not apply.
       All emails are sent to your University email address

       User has lent the item to someone
       else/someone else has used their card to
       borrow the item

       Users are responsible for all items loaned on their
       account and should not loan their University or Library
       card to anyone else as they will be liable for all loans
       and charges
      1.1.10. Data Protection (Library)

      University information about Data Protection & Freedom of Information is available on the website. Further details about how the University uses personal information is here.

      Information specific to the Library is attached.


      1.1.11. Donations

      Donation of Records or Special Collections


      Terms of Agreement for Donation of Records or Special Collections to the Charles Seale-Hayne Library, University of Plymouth can be found in the attached document.

      1.1.12. Inter Library Loans (ILL)

      Inter Library Loans (ILL)


      The Inter-Library Loan (ILL) service enables you to request items that are not held at Plymouth University library. Your request will initially be sent to the British Library; if they cannot supply we can try other ILL lending libraries.

      ILL requests are paid for by the university. Please make sure that any ILL requests you make are for books or articles essential to your studies, and please also check that the library does not already hold the item, and that it is not available freely online, before placing an ILL.

      Making an ILL Request 

      1. Check availability of the item on Primo. If the item is available from the library in print or electronic form, even if copies are out on loan, you should not place a request. If an item is missing, you should submit a request and mention this in the notes field of the request form.
      2. If the item is not available in the library catalogue, or is missing, click on the ILL Requests link (top right corner below ‘sign in’ and ‘my account’.
      3. Log in with your Plymouth university user name and password.
      4. Select the appropriate request type, either Book, Book chapter or conference proceedings article, or journal article, and fill out the form as directed.*If you need the requested content in an alternative format due to disability you should mention this in the notes field.
      5. After submitting the request you should immediately receive a confirmation email telling you that your request was successful. If you do not, please do not re-submit the request. If you receive an error message or think that your request has not been accepted, or have any other queries, please contact illply@plymouth.ac.uk

      SEDs (Secure Electronic Delivery documents) should arrive within 4 days, and physical items within a week. Please see Inter Library Loan Articles for information on how to access seds.

      Some items cannot be supplied by the British Library immediately. They may be on loan to another customer, or the British Library may not hold them in stock. If this is the case we will let you know and ask you if you want us to recall the item, or try to borrow the item from another lending library; these items can take longer to supply. 

      ILL Charges

      You are not currently charged for making an ILL request. However, other fees apply.

      1. There is a £4 renewal fee, which will be added to your library account automatically if the item becomes overdue.
      2. There is a £15 ‘failure to collect’ fee, which will be added to your library account if you fail to collect your physical book or journal request from the library.
      3. Lost inter library loan books from the British Library will be charged at a minimum of £152.70. Other suppliers may charge different fees. These may be able to be refunded, minus an administration fee, if the lost item is returned within six weeks.

      Contact Details

      ILL Team illply@plymouth.ac.uk

      (01752) 588766

       

       

      1.1.12.1. Inter Library Loan Articles (SED)

      ILL requests: Secure Electronic Delivery documents (SEDs) - downloading and printing


      A requested inter library loan (ILL) in the form of a journal article or section of a book will usually be delivered to you electronically, in the form of a SED. 

      The first time you download and/or print a document you will need to register with the British Library. This does not commit you to any relationship with the British Library, it just enables the digital rights management to sit with you as an individual, rather than with software on a PC or other device. Once you have done this any future seds requested by you will become available as well.

      Please note:

      • You will need Adobe X or a later version to download documents.
      • Content can only be printed once, but can be downloaded to multiple devices.
      • You have 30 days from receipt of the email in which to download the content.
      • Downloaded content will remain available for 3 years. 
      • Content can also be viewed and downloaded from any device via the link on the email, and can be transferred via a usb stick.
      • You cannot alter the file in any way, although if your version of Adobe allows it you may be able to add brief notes.

      If you experience any difficulties or have any questions please contact illply@plymouth.ac.uk

      1.1.12.2. Collecting / Renewing Inter Library Loans

      Collecting / Renewing Inter Library Loans

      If you request a physical copy of an ILL (book, journal or photocopy) you will receive an email informing you of its availability and due date.

      Please collect your request from the Information Desk on level 1. The item will also be issued to you at the desk.

      If you are unable to collect your request by the specified time date, contact Inter Library Loans straight away. Failure to collect a request will result in a £15 non-collection fee being added to your account.

      Book return date

       

      Do not remove the paper label wrapped around the book you receive through Inter Library Loans. It will give you information about the return date and any other restrictions imposed by the British Library.

      After it is issued to you, the book will show on your Library account as an Inter Library Loan with the date it is due back.

      Reference items

       

      Reference only restrictions are imposed by the supplying library, usually because a book is rare or in high demand. Reference items will be kept at the Information Desk for you to use in the library as often as you wish within the loan period.

      Renewal

       

      If there is no one else waiting for the book you will be able to renew. Each renewal will cost you £4 per item.You must renew via email- you cannot renew yourself or at the information desk.    
      Please email illply@plymouth.ac.uk team at least 2 days before your book is due for return.

           Contact Details

           Inter Library Loans

           illply@plymouth.ac.uk

           (01752 5)88766 

       

       

       

       

      1.1.13. ISBNs and ISSNs
         Q:  

      I want to publish an item under the imprint of ‘University of Plymouth’, how do I get an ISBN or ISSN?


         A:  

      ISBNs for monographs can be obtained by emailing isbnrequests@plymouth.ac.uk. If you want the item to be widely publicised you should also complete a Nielsen BookData Title Submission form, available via the Library office or directly from http://www.nielsenbookdata.co.uk

      ISSNs for new journals or serial publications are obtained from the British Library, at the address below:

      ISSN UK Centre
      The British Library
      Boston Spa
      Wetherby
      West Yorkshire
      LS23 7BQ

      Tel: +44 (0)1937 546959
      Fax: +44 (0)1937 546562
      Email: issn-uk@bl.uk

       

      1.1.13.1. What is an ISBN / ISSN?
      Question:

      I have been asked to provide an ISBN / ISSN what is this?


      Answer:

      ISBN (International Standard Book Number) and ISSN (International Standard Serial Number) are unique numbers which are given to most publications. If you are wish to request a book from the library, or to buy your own copy, this number will help to ensure that you have the correct item.

      If you can supply the ISBN or ISSN for an item you are requesting, it will help to speed up the processing of your request.
       
      1.1.14. Marjon Courier Service

      A book returns service between UCP Marjon Library and Plymouth University Library
      will operate during term-time.

      • The service is available to all Plymouth University students and staff.

      • The service will operate between from Marjon library to the Plymouth University library ONLY to return Plymouth University Library stock.

      • You will not be able to return Inter Library Loan items via this service or return Marjon Library items to Marjon Library via the Plymouth University Library and there are no plans to offer this service in the future.

      • All items returned via this service are your responsibility until they are returned on our library system at the PU library, so please allow at least 2 working days from when you return the item at Marjon until it is officially discharged from your library account. You will need to ensure that the item has been renewed if the due date is imminent or you will be liable for the overdue charges if it is returned late at the PU library.

      • To return items to the PU library, please place them in the box at Marjon Library. Marjon library staff will be able to direct you to this. No receipts will be issued at Marjon so please make sure items are placed in the correct place and check your library account after 2 working days to make sure they have been discharged from your library account.

      • Boxes returning items to the PU library will be collected Monday-Friday during the morning, the service does not operate at weekends.
        The service will be suspended from Friday 16th June and resume on Monday 18th September 2017.

      • You may still prefer to return items directly to the Plymouth University Library where they will be discharged from your library account immediately.Please use the self return machines located on Level 1.

      • You can also return items by post if you are on placement or live at a distance although you will need to pay the return postage rate. The address to return items to by post is;
         Learning Environment
         The Charles Seale-Hayne Library 
         Plymouth University
         Drake Circus
         Plymouth PL4 8AA

         If you have any queries, for example, if an item is still on your library account more than 2 working days after you have returned it at Marjon, 
         please contact libraryanditenquiries@plymouth.ac.uk
       
      1.1.15. Requesting digitised articles, extracts and chapters for reading lists: Talis Aspire Digitised Content
       

      Aspire Reading Lists and Digitised Content together enable academic staff to request a digitised copy of book chapters, extracts, or journal articles, which can then be accessed by students through your reading list. You can request a digitisation of any content, whether we have a copy in the library or not, and it will usually be ordered from the British Library.

      British Library documents are now of improved quality and versatility:

      • They are OCR’d (Optical Character Recognition), i.e. already prepared for text-to-speech and print-to-Braille use for visually impaired users, and can be electronically searched and edited, so that students can find key data, edit the document and make notes, and text mine
      • They are very high quality – all marks are removed and the picture quality is enhanced
      • They include all metadata
      • All requests are automatically checked for compliance with the University’s CLA license so that you can be certain that the material you use for course reading is legally available, without having to check this yourself
      • Copyright regulations mean you cannot usually request a digitisation for more than 10%, one chapter or extract per book, or one article per journal issue, within a single reading list, but some publishers will now accept second extract requests – submit your request as usual and an Information Specialist will get in touch
      • Any document you are unsure about, including material which you have already made available on the DLE, can be submitted to TADC to check its legality
      • Successful requests will be available to view from your reading list within 3 working days
      • You can upload your own scans which will also be automatically checked for compliance (copies which you upload yourself, or which have to be created from our own library stock, can usually be made available immediately, but will not be of as high quality or as versatile as those made by the British Library) 
      • You can add items to reading lists and request digitisations at any time during the year
      • Lists or individual requests can be ‘rolled over’ to the next academic year and re-used

       

      1.2. Library Support for Disabled Users

      Library Support for Disabled Users

      For more information visit the Disability Support in the Library guide.

      Any student with disabilities, including learning difficulties such as dyslexia, who has been referred by Disability Assist (DAS) is eligible for these services. Members of staff who have a need for the services should email libraryandITenquiries@plymouth.ac.uk 

      Guidance for student support workers, and request forms mentioned in this article, can be found as attachments at the bottom of the page.

      One-to-one help

      To discuss your needs and get help with accessing the library resources, you can book an appointment with your Information Specialist (subject librarian). Email informationspecialists@plymouth.ac.uk

      Equipment for loan

      Available for loan free of charge. Ask at the Information Desk on Level: 

      • Digital voice recorders. Borrow for seven days at a time. To renew, bring the borrowed recorder to the Information Desk.
      • A range of colour overlays. For use in the Library only.
      • Reading rests: 3 reading rests and two acrylic book rests (1 large, 1 small). For use in the library only.

       

      Alternative Formats Service and equipment

      For users who have a visual impairment or other condition, including dyslexia, making it difficult to access printed texts. See the Alternative Formats article for further details.

      The alternative formats equipment is located on Level 1 of the library. You can use it to create accessible formats from print or digital originals. Ask at the information desk if you need assistance.

      Software

      For more information check the Tech for Learning guide.

      See Microsoft Accessibility Options Mobile to find out how to improve the accessibility of your PC or other Windows device:

       

      Postal loans

      Items (including requested items) can be posted to you. Email a completed Postal /Scanning request form for each book to collectionservices@plymouth.ac.uk. The item will be issued to your account, posted, and a postal charge added to your account. Return postage is at your own expense.

      Please note: Inter Library loan items can only be posted via Special Delivery. Not all Inter Library loans can be posted.

      Book Collection Service

      Items from library stock can be requested for collection from the Information Desk on Level 1. Email your requests with author, title, edition and shelfmark number to libraryandITenquiries@plymouth.ac.uk.

      Requests will be processed Monday - Friday, 08:30 - 17:00. We require 24hrs notice minimum and will email you when your requests are available for collection.

      Books will be held for 7 days. Uncollected items will be returned to the library shelves. The library is open 24/7 so you can collect your books at any time.

      Copy Service

      Within copyright guidelines, journal articles and book chapters from library stock can be scanned and emailed to you free of charge. If items cannot be scanned, we will photocopy and post them to you (current copying rates and postage will be charged at cost).

      Borrowing by Proxy

      If you cannot get to the library in person, you can nominate someone else to borrow items on your behalf. Your nominated person should bring your University card, some ID of their own and an authorised Proxy form which you have completed.

      Contact Details

      Telephone: 01752 588588

      General Enquiries and Book Collection Service libraryandITenquiries@plymouth.ac.uk

      One-to-one appointments informationspecialists@plymouth.ac.uk

      Postal Loans collectionservices@plymouth.ac.uk

       

      1.2.1. Alternative Formats

      Alternative Formats

      The alternative formats service and equipment is available for users who have a visual impairment or other condition, including a learning difficulty such as dyslexia, making it difficult to access printed texts.

      You must be registered with Disability Assist (DAS) to use the service/equipment.

      Alternative Formats Service

      We will endeavour to provide you with books from the core reading list for your course in an accessible PDF format (subject to availability). If the text you require is not a core text, please email informationspecialists@plymouth.ac.uk  to discuss your requirements.

      Text books in an alternative format are sourced from the publisher and are for your sole use only.

      Email a completed form (attached at the bottom of this page) for each request to collectionservices@plymouth.ac.uk. Please note: requests can take up to six weeks to arrive.

      NEW Alternative Formats Software - SensusAccess

            A new university-wide service has been launched. SensusAccess allows you to automatically convert documents into a range of alternative media including audio books (MP3 and DAISY), e-books (EPUB,       EPUB3 and Mobi) and digital Braille. The service can also be used to convert inaccessible documents such as image-only PDF files, JPG pictures and Microsoft PowerPoint presentations into more accessible       formats.

            Simply follow the four-step process to convert your file. Make sure to use your University email address as the converted file format will be delivered to your inbox in approximately 10 minutes.

      Alternative Formats Equipment

         Students, staff and support workers can use the equipment and software, located on Level 1 of the    library, to produce their own alternative formats material.

         Instructions are provided. Please ask at the Information Desk on Level 1 if you need further assistance.

         Book scanner
         The specialist book scanner provides high quality, large format scanning of books and documents up to    A3 size, and is connected to a PC with Optical Character Recognition (OCR) software.

         OCR software
         ABBYY FineReader converts scanned printed text or protected pdf files into editable, accessible    electronic formats compatible with screen reading software such as TextHelp Read & Write. 

         Video Magnifier
         This enables visually impaired users to view printed text to a high magnification. Users can set their own    preferences for background colour and text colour. Text can also be viewed in windows or columns. 

         TextHelp Read & Write
         This text to speech software is installed on all University PCs. It reads aloud text from word documents,    pdfs, email and the web, and includes many other features such as spell checker, homophone checker    and word prediction.

         Further training and guidance on how to use the equipment can be given by appointment.


      Contact Details

      General enquiries libraryandITenquiries@plymouth.ac.uk

      Telephone: 01752 588588

      Alternative formats requests: collectionservices@plymouth.ac.uk

       

      1.3. Study Areas & Resources

      Study Areas & Resources


      Study Areas include:


      Bookable Library Study Rooms
      Casual Library Study Room - Level 1
      Collaborative Learning Space (CLS) - Library Level 1
      Open Access Computing Areas
      Quiet Library Study Rooms - 008, 204, 301, 305, 308
      Silent Library Study Room - 309

      Library Resources include:


      Law Collection -Library Level 2
      LPC Collection - Library Level 2
      School Experience Collection (SEC) - Library Level 2
      Special Collections (including PAT and Rare Books Collection) - Library Level 3
      Journals - Library Level 0

      Other Resources


      Out of Hours Coursework Submission Box
      1.3.1. Resources for School Experience

      ABOUT

      The School Experience Collection is located on Level 2 of the library. These teaching resources include fiction and non-fiction books and classroom resources in a variety of formats, e.g. DVDs, posters and project packs. Students on Initial Teaching Training courses can borrow up to 40 items from this collection in addition to their usual allocation. Other library users can borrow these items within their usual book limit for three weeks.

       

      The classification system is as follows:

      J 001 – J 999 Junior non-fiction
      OS J 001 – OS J 999 Oversize junior non-fiction
      J AAA – J ZZZ Junior fiction
      JS AAA – JS ZZZ Junior short fiction
      JP AAA – JP ZZZ Junior picture books
      JPB AAA - JPB ZZZ Junior picture books (large format)
      JPL AAA – JPL ZZZ Junior foreign language picture books

       

      The reference only section:
      JREF 001 – JREF 999 contains schemes of work and lesson plans for different subject areas.

       

      FURTHER INFORMATION

      For further information on how to use this collection follow this link to the Library Subject Guide.
      1.3.2. Collaborative Learning Space

      Library Collaborative Learning Space

       

      Located on Library Level 1


           The CLS enables you to design the shape and size of your learning space 
       

            Facilities include: a SMARTBoard, moveable screens and whiteboards, LCD panels, 
            easy to move chairs and tables which can be reconfigured to create a variety of study spaces
            for groupwork and presentation practice.     
       
       
           We welcome any comments and suggestions on library resources, 
            just click on the hyperlink below.
            Suggestions & comments on library, media and open access computing services 
      1.3.3. IT Open Access

      Open Access PCs

      Computing facilities for students at the Plymouth campus are provided in open access areas, teaching rooms and laboratories. 


      The main open access areas are:

      • Level 1 of the Babbage Building is open 24 hours a day term time, and during vacation, between 08:00 - 22:30.
      • Library Level 0 Open Access Computing Area open 24 hours a day all year round.

      To ensure all computers have the latest software and security patches we shut down the computers in stages between 00:00 and 06:00 every weekend. Please check tags attached to the PCs to see whether it will shut down on the Saturday or Sunday.

      Computers are available for all students on campus on a first-come basis and these provide access to a wide variety of software packages and, through the student portal, to the internet, email, on-line databases and journals, and learning materials. Other facilities are available for the preparation and presentation of work (colour printing, photocopying, scanning). Computing/media staff at the student enquiry desk in the Library are on hand to advise and help.

      For further information please email libraryanditenquiries@plymouth.ac.uk or telephone +44(0)1752 588588

       

       

      1.3.4. Locations of Student PCs for general use on Plymouth Campus
      Student PCs are available in various locations across campus, apart from the general Open Access areas in Babbage 102 and the Library, and can be found in the areas listed below. 

      To check on their availability at any particular time, use the 'Rooms' tab on the online Timetables page (also available via the dropdown menu MyEdesk / Timetable). To check availability of Open Access PCs, use the PC Finder tool (details at foot of article).
       
       

      Building/Room

      If restricted, how and to whom?

      Opening Times

      Babbage

      105 (T)

      09:00-22:00

      106 (T)

      09:00-22:00

      107 (T)

      09:00-22:00

      109 (T)

      09:00-22:00

      110 (T)

      Keypad – PG only

      09:00-22:00

      111 (T)

      09:00-22:00

      112 (T)

      09:00-22:00

      207 (T)

      08:00-22:00

      208 (T)

      08:00-22:00

      209 (T)

      08:00-22:00

      211 (T) Macs only

      08:00-22:00

      213 (T) PCs + Macs

      Keypad

      08:00-22:00

      221 (T) PCs + Macs

      Keypad

      08:00-22:00

      Cookworthy

      239

      09:00-17:00

      Refectory (Lower)

      08:00-22:00

      511 (T)

      08:00-22:00

      512

      Pin code – PG only

      08:00-22:00

      513/4 (T)

      08:00-22:00

      517

      Pin code – PG only

      08:00-22:00

      Fitzroy

      302 (T)

      08:00-22:00

      303 (T)

      08:00-22:00

      307 (T)

      Pin code after hours & at weekends

      08:00-22:00

      310 (T)

      Pin code after hours & at weekends

      08:00-22:00

      Link

      106 (T)

      Psychology only – swipe card after 17:00

      09:00-17:00

      Roland Levinsky (Art students only)

      201 (T)

      Swipe card

      08:00-22:00

      202 (T)

      Swipe card

      08:00-22:00

      213 (T) PCs + Macs

      Swipe card

      08:00-22:00

      2ND Floor Open Access area  PCs + Macs

      08:00-22:00

      403 (T)

      Swipe card

      08:00-22:00

      501 (T)

      Swipe card

      08:00-22:00

      502 (T)

      Swipe card

      08:00-22:00

      601 (T)

      Swipe card

      08:00-22:00

      Rolle

      302 (T)

      Swipe card only after 17:00

      08:30-17:00

      304 (T)

      Swipe card only after 17:00

      08:30-17:00

      Smeaton

      101 (T)

      Swipe card at all times

      08:00-22:00

      100 (T)

      Swipe card only after 17:00

      08:00-22:00

      104A (T)

      Swipe card only after 17:00

      08:00-22:00

      104B (T)

      Swipe card only after 17:00

      08:00-22:00

      105 (T)

      Swipe card only after 17:00

      08:00-22:00

      107A (T)

      Swipe card only after 17:00

      08:00-22:00

      108 (T)

      Swipe card only after 17:00

      08:0022:00

      Student Union

      The Hive

      08:30-19:00

       

      Note 1: Cookworthy 515 has wired access points for laptop use.                        08:00-22:00

      Note 2:  Rooms marked with (T) are teaching rooms that are available to students when not being used for teaching purposes - please refer to timetable details under MyEdesk on the Student Portal.

      Note 3:  There may be additional specialist labs available to you - please check with your tutor.

      1.3.5. Locations of student PCs on other campuses

       PCs available for general use can be found at our other campuses:

                                                                            Opening Times                                                                                             

      Knowledge Spa - Truro
       
      Library                                                             24/7  Swipe access between 19:00 and 08:00


      PAHC - Marjon
       
       Room FF31                                                     08:30 - 19:00    
       
      1.3.6. Study rooms (Library)

      Library Room Booking System

      There are a limited number of study rooms available for use by students and staff located on all floors of the library.

      All rooms are equipped with a university networked PC. Selected group rooms additionally have an LCD presentation screen and/or a whiteboard. 

       
      Room No. Capacity Equipment Level
      009 12 people PC / Whiteboard / LCD presentation screen 0
      010 4 people PC / Whiteboard /LCD  presentation screen 0
      011 - 014
      2 people PC
      0
      108 8 people PC / Whiteboard 1
      109 - 113
      4 people PC / Whiteboard 1
      205 6 people PC / Whiteboard / LCD presentation  screen 2
      206 - 207 4 people PC / Whiteboard 2
      208 - 213
      2 people PC
      2
      302, 303, 307
      1 person PC / Whiteboard
      3

      Please note from 07:00 – 08:00 the rooms are closed for cleaning.

      Room Bookings home page

        You can access the library study room booking system here or via the Library webpage. On the room bookings homepage you can:
        • make a booking
        • view your existing bookings
        • cancel bookings

        Book a room

        • Enter your University username and password and click 'Log in'
        • Select a date and room type from the drop down menus
        • Select the hour slots you require (unavailable slots show as ‘booked’) and click ‘confirm’. If you are booking more than 1 hour, 'OK' each hour slot you want and then click on 'confirm'. This is regarded as a block booking.
        • Details of your booking(s) will be displayed together with the unique PIN you will need to access the room. You will have a PIN for an hourly or block booking. Please make a note of this number.
        • A confirmation email will be sent with the PIN. You will receive the email from Telepen not Plymouth University. Please note; the email will be sent to the email address that you have registered with your school.
        • Click ‘Another booking’ to return to the home page or ‘log out’ if you have finished

         

         

         

        View or cancel existing bookings

        • Enter your University username and password and click 'Log in'.
        • Click on the ‘View/cancel existing bookings’ link underneath.
        • Your booking date, time and room number will be displayed in a table. Your PIN number cannot be viewed on this page. If you click on the date and time link, your booking will be cancelled.
        • Click ‘Back’ to return to the homepage 
        • Should you need to confirm your pin number, you will need to refer to the email sent to your university email account.

        Accessing your booked room

        • Swipe your university card at the keypad unit next to the door and enter the four digit PIN assigned to the booking.
        • For group bookings, any member of the group can access the room as long as they use the correct PIN.
        • Should the room you have booked already be occupied, please go to the information desk on level 1 of the library
        • You are able to leave the room during the booked period.  However, please remember to take your student card and the PIN number assigned to the booking with you, as you will need these to re-access the room
        • Should you wish to vacate the study room early, you are able to cancel the remaining booked hours on the study room booking system

         

        Booking terms and conditions

        1. A maximum of 12 bookings a week, per person, can be booked.
        2. Each booking is for a maximum of 2 hours. Multiple bookings can be made back-to-back.
        3. Bookings can be made up to 4 weeks in advance.
        4. You must activate your booking by entering the PIN within the first 15 minutes. Failure to do this will result in the cancellation of your booking and will enable others to book your time slot.
        5. A separate PIN is issued for each booking. Back-to-back bookings will each have a different PIN number which must be entered within the first 15 minutes of that booking start time.
        6. Entering a study room early will be considered as a separate booking. You will still need to enter your original booking PIN number within the first 15 minutes of the session. Please note; the system works on an hour basis therefore if a booking is less than this, an hour will be deducted from your weekly allowance.
        7. You can make a last minute booking at the study room door by following the on screen instructions displayed above the keypad. These bookings should be more than 15 minutes to a maximum of 2 hours at a time.
        8. Failing to claim a booked room on 6 occasions will result in a 28 day suspension where you will be unable to make further bookings. Block bookings on the system are regarded as a single booking.
        9. Rooms should be vacated promptly at the end of the booked period

         

         

         

        1.3.7. Special Collections

        ABOUT

        The Special Collections Archive can be found on Level 3, Room 305. Please use the guides below for further information on how to view the collections. 

         

        Please see the attached guide and the Special Collections guidance video
        1.3.8. Out of Hours Coursework Submission Box

        Out of Hours Coursework Submission Box

        Students from the following faculties can use a post box located in the library to submit their coursework when the school admin offices are closed.

        • Science and Engineering
        • Arts and Humanities
        • Business
        The post box is sited by the main entrance doors on Level 1.

        Submitting Coursework through the out of hours box
        • When using this facility please remember to staple your work and attach a front cover sheet.
        • You must include a photocopy of your University Card for scanning purposes.
        • Any work posted in this coursework submission box will be collected and scanned through the normal coursework receipt system and you should receive an email receipt by 10:00 am the next working day.
        Please note: Library staff are unable to answer queries and do not have access to this box.

        Please direct any queries during normal working hours to:
        Science and Engineering, Room 015 Smeaton
        Arts and Humanities, 1st Floor Roland Levinsky
        Business, 3rd Floor Cookworthy

         

        1.4. Submitting material for display in the Charles Seale Hayne Library

        Submitting material for display in the Charles Seale Hayne Library 

        All posters, leaflets, brochures etc. for display should be handed in at the Information Desk.

        Material is displayed only in the Casual Study Room on Level 1 of the library. One poster up to A4 size may be accepted for display on the noticeboard. Leaflets will be displayed in small batches as space allows. 

        Material must be professional-looking: printed, not handwritten; in good condition.

        When a poster is accepted, it will be initialled by a member of library staff and dated. Posters not marked in this way will be removed. Leaflets found outside the designated display area will be removed. 

        Acceptance of material does not guarantee it will be displayed, as this is dependent on available space. Material will be removed when it is out of date and will not be returned to the author.

         

        The following will be accepted:

        • Official information from Plymouth University e.g. student services, medical centre
        • Cultural events e.g. local theatres, Peninsula Arts, student exhibitions.
        • Academic information e.g. seminar talks, lectures, focus groups, volunteers for coursework experiments.
        • SU information e.g. theatre productions, clubs & societies (excluding political), student discounts.

         

        The following will not be accepted:

        • Material advertising political groups/activities, including pressure groups.
        • Material advertising businesses, commercial products etc., (except cultural events).
        • Personal notices e.g. adverts for house-sharing etc.
        1.5. Noise policy

        Noise Policy

        Technology & Information Services at Plymouth University has a policy allowing users to hold discussions within its libraries, media workshops and open access computing areas. The noise policy seeks to create a variety of study environments to meet the needs of all our users.


        Such a policy is required in order to protect those wishing to study quietly or silently, whilst allowing group discussion, social interaction and use of TIS facilities (PCs, media equipment, Primo, Enquiry Desks etc). Consideration should be shown to others, especially in open plan areas where different types of study space are not divided by separate rooms.


        We will designate and advertise certain areas for different types of study, as space and buildings permit. Further information can be found in the document attached below.

        Noise Text Alert Service

        If an area within the Library is too noisy, users can text their location to 07772 444789 for a staff member to investigate. Locations are detailed on signs around the library. This service runs between 8:30 – 18:00. Outside of these hours users can speak to staff at the Information Desk on level 1.

         

         

        1.6. Food, Drink and Amenities

        Food, Drink and Amenities

        There are numerous facilities on campus for food and drink, to eat in or take out.  The Charles Seale-Hayne Library has a cafe, vending machines and water dispensers.

        Food and Drink Policy

         

        The following food and drink is allowed in the library.

         Allowed  
         Not Allowed
         Cold drinks (non-alcoholic): Canned, bottled or covered
         Hot food
         Covered hot Drinks     
         
         Cold snacks
         

        Hot food and uncovered drinks purchased from the Library Cafe are permitted only in the cafe 


        Only still bottled water is permitted near computer equipment providing care is taken.

        Please ensure you:

        • take reasonable steps to avoid spillage
        • leave all surfaces clean
        • place all rubbish in the bins provided
        • use recycling facilities where available
        • report any accidental spillage immediately
        • take note of signage indicating designated areas and permissions

         

        Cafe

        A cafe is situated on Level 1 of the Library, standard opening times are 08:30 - 16:00 Monday to Friday. However, these may change or be extended.

         

        Vending machines 

        Drinks and snacks can be purchased from vending machines located on Level 1 and 2 in the library. Drinks can also be purchased from vending machines in the foyer on Level 0. Please note: refunds are dealt with by Plymouth University Catering Services only. To apply for refunds customers should email catering@plymouth.ac.uk .The library does not deal with any lost monies from vending machines.

         

        Water dispensers

        Free water dispensers can be found at the following locations:

        • Level 0 opposite the lift
        • Level 1 opposite the lift & in the Casual Study Room (Room 116) near the vending machines
        • Level 2 opposite the lift
        • Level 3 in the quiet study room next to the
          café
         

        Toilets 

        Toilets are located on all levels of the Library - at least one on each floor can be used by people with disabilities

         

        1.7. Library Support for Part-time, Placement and Distance Students

        Library Support for Part-time, Placement and Distance Students

        See full details on the Support for Distance, Placement and Part-time Students Library Guide. Request forms mentioned can be found as attachments at the bottom of this page. Plymouth University student are eligible for these services if they are:

        • On a part-time course
        • On a full-time course in part-time mode
        • Away from the University on any form of placement for 6 weeks or more
        • Living permanently more than 25 miles from the University


        Postal loans

        Items (including requested items) can be posted to you. Email a completed Postal /Scanning request form for each book to collectionservices@plymouth.ac.uk. When available, the item will be issued to your account, posted and a postal charge added to your account. Return postage is at your own expense.

        Please note: Inter Library loan items can only be posted via Special Delivery. Not all Inter Library loans can be posted.

         

        Book Collection Service

        Items from library stock can be requested for collection from the Information Desk on Level 1. Email your requests with author, title, edition and shelfmark number to libraryandITenquiries@plymouth.ac.uk.

        Requests will be processed Monday - Friday, 08:30 - 17:00. We require 24hrs notice minimum and will email you when your requests are available for collection.

        Books will be held for 7 days. Any uncollected items will be returned to the library shelves. The library is open 24/7 so you can collect your books at any time.

         

        Copy Service

        Within copyright guidelines, journal articles and book chapters from items in stock can be scanned and emailed to you free of charge. If items cannot be scanned, we will photocopy and post them to you (current copying rates and postage will be charged at cost).

         

        Borrowing by Proxy

        If you cannot get to the library in person, you can nominate someone else to borrow items on your behalf. Your nominated person should bring your University card, some ID of their own and an authorised Proxy form which you have completed.

         

        SCONUL Access

        This scheme enables eligible users to borrow material from other academic libraries. For criteria and further details, see the SCONUL article.

         

        Contacts

        Telephone: 01752 588588

        General Enquiries and Pick-up Service libraryandITenquiries@plymouth.ac.uk

        Postal Loans collectionservices@plymouth.ac.uk 

        One-to-one appointments with your Information Specialist informationspecialists@plymouth.ac.uk