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Out of Hours Computing exam support

Request for provision of Out of Hours (OOH) computing exam support provision from TIS

 


TIS SM Support is available for the provision of an Out of Hours (OOH) support service if requested by the examinations office, schools or faculties.

This is a chargeable service and there is a requirement to ensure that all associated documentation is signed off and agreed before service can be provided.
 
The request form is available below and must be submitted and authorised 6-8 weeks before the start of the first exam is due to take place.


Out of Hours cover

Cover is provided by TIS between 17:00pm and 19:00pm Mon to Fri excluding weekends and bank holidays unless otherwise agreed.

Cover during normal working hours

During normal working hours, cover is provided by the TIS Service Desk. During normal working hours exam invigilators will be asked to contact the Service Desk on either (5) 88588 or (5) 87018. If any issues are reported during normal working hours an urgent log needs to be raised and an individual from support will need to visit promptly to assist in resolving the problem. If the support person is unable to resolve the problem they may need to seek assistance from a third party team such as Systems or Infrastructure.

Summary of cover provided by TIS

  • TIS will provide 1 x support analyst to cover the period between 17:00pm and 19:00pm - unless otherwise agreed and additional funding is approved and authorised beforehand.
  • Weekends and bank holidays are not included in the cover period unless otherwise agreed beforehand.
  • Analysts covering this service all have work mobile phones and contact numbers will be provided to invigilators as required.
  • Analyst is able to provide a basic level of support only during this time which includes printer problems (for example: paper jams and replenishing paper trays) and basic computer issues.
 
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Modified 13/09/2016
Author: Hale, Fiona